Refund Policy

General approach

Refunds are reviewed case by case for duplicate charges, failed generation that cannot be corrected, account billing errors, or service faults.

Completed AI outputs, delivered downloads, and consumed credits are generally non-refundable unless required by law or caused by a verified LCM fault.

A change of mind after a successful generation, dislike of subjective AI style, or failure to use remaining monthly subscription credits does not automatically qualify for a refund.

How to request a refund

Email support@lcmcornwall.com with your account email, invoice identifier if available, date, amount, and the reason for the request.

Approved refunds are returned to the original payment method where possible. We do not redirect refunds to a different card, account, or wallet.

We may ask for screenshots, timestamps, output identifiers, browser details, or a description of the failed workflow to verify whether the issue was a service fault, unsupported request, user-side interruption, or payment error.

Processing timing

Once a refund is issued through Stripe, card networks and banks control how quickly the funds appear. Refunds may take several business days and can fail if the payment method is closed or unavailable.

If a refund fails, we may ask for additional information or arrange another legally permitted resolution.

Partial refunds may be used where only part of a paid service failed or where some credits were consumed and some remain unused.

Subscription renewals and credit packs

Subscription renewals are refundable only where required by law or where LCM verifies a duplicate charge, billing error, or service failure. Cancelling stops future renewals but does not automatically reverse the current billing period.

Credit packs are reviewed based on whether credits were delivered, consumed, expired under the applicable terms, or affected by a verified platform fault.

Disputes

If you open a payment dispute, LCM may provide evidence such as checkout terms, invoice records, credit ledger activity, generated asset delivery logs, and support correspondence.

Contacting support first usually gives us the fastest path to investigate and resolve the issue.

Duplicate refund requests and simultaneous card disputes may be paused until Stripe or the card network determines the transaction status.